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F.A.Q.

Common symptoms and solutions:

Garage door opener will not close and the light bulbs flash.

Solution 1- Safety sensors are not installed, connected, or wires may be cut. Inspect sensor wires for a disconnected or cut wire.

Solution 2- There is a short or reversed wire for the safety sensors. Inspect safety sensor wire at all staple and connection points, replace wire or correct as needed.

Solution 3- Safety sensors are misaligned or were momentarily obstructed. Realign both sensors to ensure both LEDs are steady and not flickering. Make sure nothing is hanging or mounted on the door that would interrupt the sensor’s path while closing.

The door control will not function.

The wires for the door control are shorted of the door control is faulty. Inspect door control wires at all staple and connection points, replace wire or correct as needed.

Door moves 6-8* stops or reverses.

Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. Check wiring connections at travel module and at the logic board. Replace travel module if necessary.

No movement, only a single click.

Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. Replace logic board if necessary.

Opener hums for 1-2 seconds no movement.

Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. Replace motor if necessary.

Door coasts after it has come to a complete stop.

Program travel to coasting position or have door balanced by a trained door systems technician.

No movement, or sound.

Replace logic board.

Unable to set the travel or retain position.

Check travel module for proper assembly, replace if necessary.

The battery status LED* is constantly flashing green.

Battery backup* charging circuit error, replace the logic board.

Door is moving; stops or reverses.

Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. If the door is binding or sticking contact a trained door systems technician. If door is not binding or sticking attempt to reprogram travel.

Opener runs approximately 6-8*, stops and reverses.

Communication error to travel module. Check travel module connections, replace travel module if necessary.