F.A.Q.

Solution 1- Safety sensors are not installed, connected, or wires may be cut. Inspect sensor wires for a disconnected or cut wire.

Solution 2- There is a short or reversed wire for the safety sensors. Inspect safety sensor wire at all staple and connection points, replace wire or correct as needed.

Solution 3- Safety sensors are misaligned or were momentarily obstructed. Realign both sensors to ensure both LEDs are steady and not flickering. Make sure nothing is hanging or mounted on the door that would interrupt the sensor’s path while closing.

The wires for the door control are shorted of the door control is faulty. Inspect door control wires at all staple and connection points, replace wire or correct as needed.

Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. Check wiring connections at travel module and at the logic board. Replace travel module if necessary.

Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. Replace logic board if necessary.

Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. Replace motor if necessary.

Program travel to coasting position or have door balanced by a trained door systems technician.

Replace logic board.

Check travel module for proper assembly, replace if necessary.

Battery backup* charging circuit error, replace the logic board.

Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. If the door is binding or sticking contact a trained door systems technician. If door is not binding or sticking attempt to reprogram travel.

Communication error to travel module. Check travel module connections, replace travel module if necessary.